Support

Technical Support

Technical Support is our commitment to the services we offer as long as you stay with us. Any troubles related to service interruption or problems, difficulties to use or understand the service functionality - Web Hosting, Domain or SSL Control Panels are sphere of competence of our Tech. Support staff.

Need Help Areas

For quick help on how to use the functionality of Web Hosting, Domain and SSL Control Panels we have created discrete link on the upper right corner inside every section. This is the place to check at first if you come up to a dead end. You can consider need help areas as simple tutorial of the sections, their functionality and description.

Frequently Asked Questions

Also known as F.A.Q., these are listed questions and answers, all supposed to be frequently asked by our Clients in some context, and pertaining to a particular part of the services we offer. Almost 85% of all inquiries to our Technical Support Team are often repeated.

Trouble Ticket System

If no good answer of your problem is available neither inside our Frequently Asked Questions nor in the Need Help section of your Control Panel, don't wait but open a trouble ticket from your Web Hosting, Domain or SSL Control Panels. We aim to provide each customer with a quick, precise answer to their concrete issue.

Sales

Contact Sales

For pre-sales questions related to our services: 1. Hosting - Shared Web Hosting and Virtual Private Servers Hosting - options, details and custom requests; 2. Domain Name Registrations or Transfers - rules, regulations and pricing; 3. SSL Certificates - help for best SSL your site needs.

Sales Live Chat

Sales Representative is available over our site's Live Chat for pre-sales questions related to our services: 1. Hosting - Shared Web Hosting and Virtual Private Servers Hosting - options, details and custom requests; 2. Domain Name Registrations or Transfers - rules, regulations and pricing; 3. SSL Certificates - help for best SSL your site need.

Sales Phone Lines

For all Clients of ours that need extra human touch and feel more confident to communicate with a sales representative voice, please call US PHONE: , UK PHONE: and DE PHONE: . No Technical Support is available through these phone numbers.

Our Service Guarantees

Because good business relations matters a lot to us and are build up throughout the years with many efforts, we would like to express our engagements to you. Namely these are our guarantees now and in the future for good performance and satisfactory quality of the services we offer.

Free web hosting news: increased MySQL space for the Free hosting plan
We have increased the available MySQL space for the FREE Hosting Plan from 10 MB to 30 MB. This means your database is now three times as big and can store triple the data than before.

If you don't see this new 30 MB MySQL space in your free web hosting you should consider to create a new free hosting account and close the old one. Create a backup of your website and migrate to the new free web hosting plan.

Web hosting news: increased MySQL space for the Personal hosting plan
We have increased the available MySQL space for the PERSONAL Hosting Plan from 50 MB to 100 MB. This means your database is now twice as big and can store double the data than before.

If you don't see this new 100 MB MySQL space in your personal web hosting plan, please contact our support team to upgrade your MySQL space as soon as possible.

Free Servers Maintenance Finished
All free hosting websites are completely operational at this moment. Control panel is accessible too. If you haven't regained access yet, please file a support ticket so we can take a look into your issue. Happy free hosting.

Free Servers Maintenance – November, 2016
A major and extremely urgent upgrade on some of the free servers will be made this weekend. This upgrade requires a total restart of the free services. Our techs foresee the process will take 72 hours, give or take, and the free hosting service will suffer intermittent but expected interruptions. Unfortunately, access to free hosting control panel and free hosted websites will be unavailable while the upgrade process takes place. Furthermore, this maintenance process is completely unavoidable and utterly urgent. We apologise for the inconvenience this downtime may cause you and want to thank you for your patience and understanding.

Webmail with full SSL support
We have decided to offer Roundcube because is the most responsive webmail out there with SSL support. And if you are an iPhone user you can try the iPhone configurator to set new custom domain e-mail accounts in your phone.

Free hosting affiliate program news: updated 468x60 banners
We have created a bunch of new free banners for our free affiliates. The new banners show the recently upgraded higher limits of the free web hosting account. At this moment we are trying different color combos in 468 by 60 banners. More banners in other dimensions will come in the future.

If you are a member of our free hosting affiliate program please update your free hosting features webpage and your custom affiliate banners to the new and higher limits.

Free web hosting news: 1 GB disk space
We have increased the available DISK SPACE for the FREE Hosting Plan from 250 MB to 1 GB. Now you can upload more of your files and images totally free.

If you don't see this new 1 GB DISK SPACE change in your free web hosting you should consider to create a new free hosting account and close the old one. Great excuse to take a backup of your website.

Free web hosting news: 15 MB file size limit
Now you can upload images in full resolution and bigger files because we have increased the file size limit from 2 MB to 15 MB.

free hosting file size limit increased to 15 MB

If you don't see this file size limit change in your free web hosting you should consider to create a new free hosting account and close the old one. Great excuse to take a backup of your website.

Free VPS news: Try Free VPS for 5 days
Create a free hosting account and click the Cloud Servers tab in the Control Panel. You can create VPS instances that will be deleted in 5 days if the instance is not paid. You can try our new VPS hosting for free, no credit card required, for five days. If you don't like our VPS just don't pay for it and your instance will be shut down and deleted in 5 days. But if you like it and are impressed with its awesome performance, go buy your VPS now!

Free web hosting news: 1 GB email quota
We have increased the available EMAIL QUOTA for the FREE Hosting Plan from 50 MB to 1 GB. Now you can store more of your emails totally free.

To upgrade to the 1 GB mailbox go to your free hosting control panel, email settings, click the disk icon in the list to the right of your account, set the new amount up to 1024 and click Save.

If you don't see this new 1 GB EMAIL QUOTA change in your free web hosting you should consider to create a new free hosting account and close the old one. Great excuse to take a backup of your website.

Free web hosting news: 5 GB data transfer/month
We have increased the available DATA TRANSFER for the FREE Hosting Plan from 4 GB to 5 GB. This means your website can get 25% more visits.

If you don't see this new 5 GB DATA TRANSFER change in your free web hosting you should consider to create a new free hosting account and close the old one. Great excuse to take a backup of your website.

All prices include VAT.