F.A.Q. Help

Frequently Asked Questions are technical and general problems supposed to be oftenly asked by our clients while using certain part of our services. We have gathered all these questions and their detailed written solutions in our F.A.Q. Help sections. You can find explicit and separate F.A.Q. Help sections for Web Hosting, Domain and SSL Control Panels. We recommend that you read F.A.Q. Help base before beginning any activities. This will foster your knowledge and better understanding of our services. For general help on how to use different sections of Web Hosting, Domain and SSL Control Panels refer to Need Help Areas.

Need Help Areas

While F.A.Q. Help is where you can find specific problems and their answers, Need Help Areas is more like a user manual on how to use our services through their web interfaces. Inside Web Hosting, Domain and SSL Control Panels we have a complemented help area on each separate section, upper right corner. It reveals information on what the specific section's purpose is, how you can use it and if there are any specific terms and their interpretation. We recommend that you read need help areas for your good comprehension and work with our control panels.

Trouble Ticket System

File a trouble ticket to our technical support if no solution from our F.A.Q. Help seems to be satisfactory to you or you do not know where to start from. You have to log in your Web Hosting, Domain or SSL Control Panel to open a trouble ticket. We aim to provide a quick and precise answer to your problem. To assure better performance of our technical support team and therefore faster and more precise help, we kindly ask you to open a separate ticket for every single problem. Once a particular issue is solved through a ticket, please do not ask for help on different topics inside the same ticket - just open a new one.

Free web hosting news: increased MySQL space for the Free hosting plan
We have increased the available MySQL space for the FREE Hosting Plan from 10 MB to 30 MB. This means your database is now three times as big and can store triple the data than before.

If you don't see this new 30 MB MySQL space in your free web hosting you should consider to create a new free hosting account and close the old one. Create a backup of your website and migrate to the new free web hosting plan.

Web hosting news: increased MySQL space for the Personal hosting plan
We have increased the available MySQL space for the PERSONAL Hosting Plan from 50 MB to 100 MB. This means your database is now twice as big and can store double the data than before.

If you don't see this new 100 MB MySQL space in your personal web hosting plan, please contact our support team to upgrade your MySQL space as soon as possible.

Free Servers Maintenance Finished
All free hosting websites are completely operational at this moment. Control panel is accessible too. If you haven't regained access yet, please file a support ticket so we can take a look into your issue. Happy free hosting.

Free Servers Maintenance – November, 2016
A major and extremely urgent upgrade on some of the free servers will be made this weekend. This upgrade requires a total restart of the free services. Our techs foresee the process will take 72 hours, give or take, and the free hosting service will suffer intermittent but expected interruptions. Unfortunately, access to free hosting control panel and free hosted websites will be unavailable while the upgrade process takes place. Furthermore, this maintenance process is completely unavoidable and utterly urgent. We apologise for the inconvenience this downtime may cause you and want to thank you for your patience and understanding.

Webmail with full SSL support
We have decided to offer Roundcube because is the most responsive webmail out there with SSL support. And if you are an iPhone user you can try the iPhone configurator to set new custom domain e-mail accounts in your phone.

Free hosting affiliate program news: updated 468x60 banners
We have created a bunch of new free banners for our free affiliates. The new banners show the recently upgraded higher limits of the free web hosting account. At this moment we are trying different color combos in 468 by 60 banners. More banners in other dimensions will come in the future.

If you are a member of our free hosting affiliate program please update your free hosting features webpage and your custom affiliate banners to the new and higher limits.

Free web hosting news: 1 GB disk space
We have increased the available DISK SPACE for the FREE Hosting Plan from 250 MB to 1 GB. Now you can upload more of your files and images totally free.

If you don't see this new 1 GB DISK SPACE change in your free web hosting you should consider to create a new free hosting account and close the old one. Great excuse to take a backup of your website.

Free web hosting news: 15 MB file size limit
Now you can upload images in full resolution and bigger files because we have increased the file size limit from 2 MB to 15 MB.

free hosting file size limit increased to 15 MB

If you don't see this file size limit change in your free web hosting you should consider to create a new free hosting account and close the old one. Great excuse to take a backup of your website.

Free VPS news: Try Free VPS for 5 days
Create a free hosting account and click the Cloud Servers tab in the Control Panel. You can create VPS instances that will be deleted in 5 days if the instance is not paid. You can try our new VPS hosting for free, no credit card required, for five days. If you don't like our VPS just don't pay for it and your instance will be shut down and deleted in 5 days. But if you like it and are impressed with its awesome performance, go buy your VPS now!

Free web hosting news: 1 GB email quota
We have increased the available EMAIL QUOTA for the FREE Hosting Plan from 50 MB to 1 GB. Now you can store more of your emails totally free.

To upgrade to the 1 GB mailbox go to your free hosting control panel, email settings, click the disk icon in the list to the right of your account, set the new amount up to 1024 and click Save.

If you don't see this new 1 GB EMAIL QUOTA change in your free web hosting you should consider to create a new free hosting account and close the old one. Great excuse to take a backup of your website.

Free web hosting news: 5 GB data transfer/month
We have increased the available DATA TRANSFER for the FREE Hosting Plan from 4 GB to 5 GB. This means your website can get 25% more visits.

If you don't see this new 5 GB DATA TRANSFER change in your free web hosting you should consider to create a new free hosting account and close the old one. Great excuse to take a backup of your website.

All prices include VAT.